Experience
Wells Fargo | Senior Product Designer
March 2020 - Present
- Design seamless, accessible, and engaging customer experiences across products and channels
- Manage a streamlined design review process across multiple teams
- Interview, mentor and onboard new Product Designers
- Build interactive prototypes for testing and interpret testing results for the best customer experience
- Present and defend designs and deliverables to peers and executive level stakeholders
- Guide executive level stakeholders through the research and design process
- Visually interpret and apply design system components, developing new components as needed
Bank of America | UX Designer
August 2019 - March 2020
- Gathered and evaluated user requirements in collaboration with business partners and software engineers
- Researched new user interface paradigms and developed and maintained style guides to support native mobile design
- Demonstrated design ideas with journey maps and process flows
- Developed both low and high fidelity UI mockups
- Obtained user feedback and adjusted designs accordingly
- Adhered to design standards and pre-existing components as well as refined and created new components
Wells Fargo | UX Lead and Visual Designer
August 2017 - August 2019
- Translated user research and business requirements into visually appealing, easy to use solutions for customers
- Created detailed visual design specifications and pixel-perfect comps to aid in the development of webpages
- Translated complex user stories in an agile environment into tasks and deliverables
- Designed icons and logos for use throughout wellsfargo.com
- Maintained, updated and created new brand standards documentation for wellsfargo.com
- Partnered with Content Strategists, Interaction Designers, Producers, and Product Teams in the pursuit of creating solutions to meet business goals and customer needs
- Educated partners on brand standards and made informed design decisions for the best user experience
FIS Global | Senior UX Interaction Designer
March 2015 - August 2017
- Developed wireframes and mockups for financial applications
- Advocated for the user to produce a convenient and practical experience
- Provided feedback to developers to ensure the end product matches the initial concept
- Prepared assets for development
- Mentored and provided direction to junior designers and developers
- Worked with business units to plan and drive initiatives
Cardinal Solutions | UX Designer
March 2014 - March 2015
- Created websites and applications from conceptualization and wireframes to final visual design
- Facilitated Discovery sessions with clients to determine project value and specifics
- Developed wireframes, mockups, personas and user stories
- Designed mobile applications for iOS and Android, both native and web-based
- Advocated for the user to produce a convenient and practical experience
- Prepared web assets for development
- Light front-end web development, including HTML and CSS
- Worked closely with web developers to ensure the end product matched the initial concept
- Added and edited content through content management systems (CMS)
Wells Fargo | Visual UX Designer
November 2012 - March 2014
- Translated user research and business requirements into visually appealing, easy to use solutions for customers
- Created detailed visual design specifications and pixel-perfect comps to aid in the development of webpages
- Designed web pages and marketing advertisements for wellsfargo.com
- Designed icons and logos for use throughout wellsfargo.com
- Maintained, updated and created new brand standards documentation for wellsfargo.com
- Partnered with Content Strategists, Interaction Designers, Producers, and Product Teams in the pursuit of creating solutions to meet business goals and customer needs
- Educated partners on brand standards and made informed design decisions for the best user experience
Harris Teeter | Electronic Media Coordinator
December 2007 - October 2012
- Designed web banners and advertisements
- Initiated and executed an improved homepage design for harristeeter.com which highlighted the most visited areas of the website while being mindful of the user experience within the retail space
- Developed and designed both static and dynamic web pages weekly for harristeeter.com and HT Mobile
- Designed and updated graphics weekly for various weekly emails
- Drove social media initiatives and contests
- Developed daily content for Facebook and Twitter posts, including graphics, resulting in a follower increase of approximately 50%
ThingsOrdinary Studios, LLC | Principal
August 2004 - December 2012
- Developed graphic design and web design solutions for a variety of small businesses in the Charlotte, NC area.
Education
Virginia Commonwealth University | Richmond, VA
- Fall 2000 - Summer 2004
- Bachelor of Communication Arts and Design
- Magna Cum Laude, GPA 3.77
The Art Institute of Charlotte | Charlotte, NC
- Fall 2004 - Fall 2005
- Associate of Applied Science of Graphic Design
- Most Outstanding Portfolio 2005, GPA 3.9